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Kenji is the Head of Customer Support at Front and he shares how to get started in Support and some of the skills he looks for when he’s hiring for his team. Kenji has navigated the in's and out's of Customer Support and the teams he’s built from the ground up have won awards for their out-of-this-world level of care.
Customer success has emerged over the past few years to become one of the fastest growing jobs in many types of industries including technology, manufacturing, healthcare and hospitality. The role of customer success is to ensure a company builds and nurtures great relationships with its customers.